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Returns & Exchanges

We do realize that fit can at times be challenging to determine when ordering online and therefore we strive to make sure that your return process is as easy as possible. We are committed to keeping our customers satisfied. Returns are accepted within 30 days of receiving your order.



If you wish to return an item in the US, you may ship it back for a flat rate of $9. 

Return Policy

No hassle purchases at Cardinal of Canada. If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase

 How to Make a Return or Exchange

Please complete the following steps:

  • Please provide your order number & reason for the return by contacting us 
  • The return or exchange will be verified & a return label will be emailed to you
  • Print & attach the return label to the outside of the box & seal securely.


Price Adjustments

We gladly honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase ship date. Only items purchased at full price are subject to a price adjustment. 

Receiving a Refund

Refunds will be credited to the original purchaser's method of payment.

On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by your payment method provider within 7-10 working days. Working days are Monday to Friday, excluding public holidays.


Price Adjustments

We gladly honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase ship date. Only items purchased at full price are subject to a price adjustment.


Gift Returns

Items returned will be refunded to the purchaser’s original method of payment. Please return the goods to us within 30 days of the receipt date of your order.

Gift Cards cannot be returned and are non-refundable.


Cancellations and Amendments 

In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us at 1.888.791.8080 as soon as possible after placing your order and Customer Care will advise if cancellation is available. 

Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed.

If your order cannot be canceled your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping. Once the order is delivered, any items that meet the return conditions can be canceled by following the instructions above.


Repair or replacement of defective products

Our goal is to comply with the highest standards of quality and your satisfaction is important to us. In the event that a product is defective or if you encounter any problems with your Cardinal of Canada garment, please promptly contact us by email at info@cardinalofcanada.com or call 1.888.791.8080. Once you have described the defect, we will determine whether you are entitled to a refund or replacement based on the nature of the defect, length of time since your purchase, circumstances of your purchase and use of the garment. Please note that we will not reimburse or replace your garment for any damage caused by ordinary wear and tear.



How to Make a Return

Please contact us to make a return outside of the US. We will ensure that your return is as easy and seamless as possible. We will also work to make sure that shipping charges are as low as possible.  



Items returned must be in their unused original condition-unworn, unwashed, undamaged with all Cardinal of Canada original item tags attached and any related accessories or instruction booklets included.


Last updated: June 20, 2019